Contact Details

We have listed links and resources to support you and your family at this time. If you have any concerns that you would like to discuss with a member of our team please find a list of contacts below.

Crisis Support

If there is an immediate danger to life call 999. Available 24 hours a day, 7 days a week.

  • Crisis Resolution and Home Treatment Team for people 11 and over. An increased level of care for those with mental health conditions or experiencing emotional and psychological distress. Currently minimised face-to-face contactuse of telephone, text and video-based technology. Call 0800 169 0398.
  • Samaritans for all ages. Support for anything that’s troubling you, no matter how large or small.Call 116 123 or email
  • Shout for all ages. Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text 85258.

Available Resources

  • Kooth for 11 to 18 year olds. An online support platform where young people can access free anonymous counselling, join friendly discussion boards, keep online journals, goal trackers, and read self-help articles with the option to contribute their own experiences or advice. Online platform available 24 hours a day. Counselling available 12.00pm to 10.00pm Monday to Friday, and 6pm to 10pm at weekends.
  • Chat Health for 11 to 19 year olds. A confidential text messaging service for young people to get in touch with a healthcare professional for advice and support on physical and mental health issues. Text 07507 333351. Available Monday to Friday from 9.00am to 4.30pm excluding bank holidays.
  • TIC+ for 9 to 21 year olds. Phone, text or online counselling for young people. A parent support and advice line is also available online. Call 01594 372777 or text 07520 634063. Available hours vary. Check here
  • On Your Mind Glos for all ages. An NHS website to explore topics such as bullying, eating disorders and anxiety, and where you can go for more support. Available 24/7.
  • Gloucestershire Self Harm Helpline for all ages. A safe, non-judgmental helpline for young people and adults who self harm, and their friends, families and carers. Call 0808 816 0606, text 07537 410 022 or webchat at Available 7 days a week from 5.00pm to 10.00pm.
  • Childline for under 19 year olds. Online support, resources and phone counselling. Calls are free and won’t show up on a phone bill. Call 0800 1111. Available 7 days a week from 9.00am to midnight.
  • Young Minds for all ages. The children and young people’s mental health charity, Young Minds has lots of resources, advice and toolkits for young people and professionals, and a parents’ helpline. Call 0808 802 5544. Available Monday to Friday from 9.30am to 4.00pm
  • GPs are open and available to support people of all ages
  • Gloucestershire Healthy Living and Learning. Provides support around the PSHE curriculum to teachers and advice for parents. There are resources, as well links to partner organisations to support the emotional health and wellbeing of all children and young people.
  • Winston’s Wish for under 18 year olds. Provide support and therapeutic interventions for children and young people who have been affected by bereavement by phone and email. Winston’s Wish also offers advice for adults and professionals through their helpline, online resources and publications. Call 08088 020 021 or email Available Monday to Friday from 9.00am to 5.00pm.
  • Young Gloucestershire for 16 to 25 year olds. Counselling by phone and via = online chat for 16 to 25 year olds facing challenges with their mental and emotional wellbeing. Young people can be referred or can refer themselves.
  • The Mix for under 25 year olds. Support with mental health, money, homelessness, finding a job, relationships and drugs. They can talk to young people about their situation and signpost them to organisations that could help. Call 0808 808 4994 or email. Available 7 days a week from 4.00pm to 11.00pm.
  • Parenting Support Line A free confidential advice line providing guidance and emotional support on any aspect of parenting and family life. Call 0800 542 02 02, email, or message on Facebook. Available Monday to Friday 9.00am to 8.00pm and Saturday 10.00am to 6.00pm
  • Child and Adolescent Mental Health Services (CAMHS, formerly known as CYPS) CAMHS are currently accepting and providing care to children or young people presenting with priority and urgent needs. For children and young people who have not been clinically triaged as presenting with urgent or priority needs, they are providing advice and guidance and signposting to alternative support opportunities within the community. In addition, CAMHS are providing the family with their contact details. They have also informed families that they will not require a new referral from their GP or school when their operating model changes assuring them that they can simply come back to them directly. CAMHS are currently reviewing their operational delivery model and this is being reviewed within their trust governance process and they hope to provide an update on a revised operational model in the next 2 weeks.